Support for customers
This is to inform that within fulfillment of Resolution of Management Board of AGENCY FOR REGULATION AND DEVELOPMENT OF FINANCIAL MARKET OF THE REPUBLIC OF KAZAKHSTAN No.17 dated March 22, 2020 “On means of support of population and subjects of entrepreneurship during the state of emergency” and Order of AGENCY FOR REGULATION AND DEVELOPMENT OF FINANCIAL MARKET OF THE REPUBLIC OF KAZAKHSTAN No.167 dated March 26, 2020 “On approval of Procedure of postponing amounts of principal debt and interest of loans for population, small and medium enterprises, affected by implementation of state of emergency, the bank has taken following measures:
FOR PHYSICAL ENTITIES:
We would like to inform you that the Bank provides deferred payment for loans to individuals in accordance with the Bank's internal documents. All applications are considered by the authorized body of the Bank on an individual basis. To consider the issue of deferral, individual borrowers shall contact the Bank in person by visiting the relevant branch of the Bank and submit written application, as well as for consideration of application the mandatory condition is provision of documents confirming the loss and/or decrease of income by the borrower.