Welcome!

Compliance control service

Welcome to the official page of the Compliance control service of JSC “Tengri Bank”.

Dear clients and partners of JSC “Tengri Bank”! 

You are welcome to the official site of the Compliance control service of JSC “Tengri Bank”.

Our Bank, as a reliable financial institute, pays special attention to development and improvement of the internal control and compliance risk management system.

The Bank carries out compliance risk management on principle of superiority of the applicable law of the Republic of Kazakhstan over the Bank’s own interests expressed in its internal documents and decisions of bodies, officials and heads of the Bank units.  

For the purpose of arrangement of the compliance risk management process, the Compliance control service is established in the Bank, directly reporting to the Bank Board of Directors.  

The Compliance control service exercises control over compliance of the Bank activity with legislation requirements of the Republic of Kazakhstan, regulatory legal acts of the authorized body, internal documents of the bank, regulating the procedure for rendering of services by the bank and conducting operations at the financial market, as well as legislation of foreign states, having impact on the bank activity.

Any person may approach the Compliance control service in case of revealing:

  • Acts of infringing by the Bank or Bank employees of the applicable law, including regulatory legal acts of the National Bank of the Republic of Kazakhstan and internal procedures of the Bank.
  • Corruption offences and fraud acts with participation of Bank employees.
  • Illegal disclosure of banking secrecy by Bank employees.
  • Acts of legitimization of laundering of proceeds of crime and the financing of terrorism using services of the Bank.
  • Conflict of interest with participation of Bank employees.
  • Business ethics rule breaking by Bank employees.
  • Other violations related to the Bank activity.

In order to forward a message to the Compliance control service, You may use the form “Authorized appeal”. To use this form it is required to click the link below “Authorized appeal”.

Authorized appeal
Make an application
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Send a curriculum vitae
Your full name:
Message subject:
Your curriculum vitae:
A cover letter:
Preliminary formalization of a loan
Customer
Contact information:
Current place of employment:
Monthly income
Monthly expenses
Authorized appeal
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Information received by the hotline is accepted and processed at the shortest possible time. You may transfer the information by:
If you choose this option, then you agree that your personal data, in particular the full name, will be available to the representatives of the hotline and those authorized persons of JSC "Tengri Bank", whose functional responsibilities are associated with the consideration of your message. This option will allow considering your request or your problem most effectively.

Nobody will know who has sent the message, however, this option will limit our ability to contact you and give a feedback, and however, we will consider a message at the shortest possible time.
* Внимание! Банк не сможет оповестить Вас о ходе рассмотрения обращения при отсутствии контактных данных. Для подачи авторизованного сообщения, перейдите по ссылке https://tengribank.kz/compliance_control